Competence Assurance Expert
Feroz Hayat Khan is the Director and Lead Consultant for Blankskript Consultants. He started off his career as an engineer for Sarawak Energy Berhad (SEB) – a public utility company for Sarawak, Malaysia. After the first 4 years of his early career, he became the Division Head for Kuching Regional Office and within 2 years he was promoted as a Station Head cum Senior Engineer for Bintulu and Miri Retail Department, making him one of the youngest engineers in the company to be promoted to a senior position. Having more than 10 years of professional experience in Sarawak Energy Berhad (SEB), Feroz has led more than 60 employees encompassing several main business functions including Customer Engagement, Loss Mitigation, and Administration & Finance.
With regard to loss mitigation, his team has successfully achieved revenue loss recovery of 138% from the target set by the company for Miri Region in financial year 2015, 130% in financial year 2016, and 102% in financial year 2017. The team under his leadership also succeeded in minimizing Sarawak Energy’s non-technical losses for Miri Region at 3.07% lower than the target percentage set by the company in financial year 2017, which equated additional cost-savings of approx. RM37mil.
Feroz has gained vast experience in managing an extensive workforce across multiple management roles, chiefly strategic management, operations management, and process enhancement. Hence, he showed success in acquiring unrivalled expertise in the areas of competency development when he created his very own © Business-driven Competence Assurance framework which is being adopted organization-wide by SEB’s main subsidiary – Syarikat SESCO Berhad (SESCO). By using this framework, he has worked with the CEO, VPs, and Subject-Matter-Experts (SMEs) of SESCO to develop the competency model, elements and the corresponding descriptors for their major departments, namely, Transmission, Distribution, Grid System Operations, Service Excellence & Communication, and Retail Department.
In the areas of management training, despite being one of the youngest trainers in Malaysia, he has trained more than 5,000 participants and worked with several key clients for their enhancement programmes, such as the Leadership Institute of Sarawak Civil Service (LISCS), Sarawak Tourism Board (STB), Sarawak Multimedia Authority (SMA), Jabatan Kerja Raya Sarawak (JKR), Sarawak Timber Industry Development Corporation (STIDC), Sarawak Digital Economy Corporation (SDEC), Malaysia Productivity Corporation (MPC), Land and Survey Dept Sarawak (LSD), Sarawak State Human Resources Unit (SHRU), and Land Custody and Development Authority (LCDA), to name a few. He has also lectured in University Putra Malaysia (UPM) Bintulu Campus on the areas of business, marketing, and communication.
Feroz holds a Master of Business Administration (MBA) from the University of Malaysia Sarawak and a Bachelor of Engineering from the University of Technology Malaysia, majoring in Electrical & Electronics. He is currently the 1st and only Certified Trainer in Digital Marketing in Malaysia, and the 2nd in 52 countries across the APAC Region, awarded by Digital Marketing Institute, Ireland – a globally recognized certification body for Digital Marketing with over 300,000 members spanning more than 135 countries. He also holds a Certification in Coaching and Mentoring from the Institute of Leadership and Management (ILM) UK, and is an Accredited HRDCorp Trainer.